Hotel California

Workshop Description

How do you turn your agency into the Hotel California where no one will ever leave? It’s impossible to retain every client, however there are many times we lose clients and it could have been prevented. Agents will become well versed in proving the value of an independent agency and understanding the difference between customer service and a client experience. We will help take you to the next level by throwing metrics out the window and focusing on delighting your clients.

Workshop Details

Length: 2 Hours