Communicating Care

Workshop Description

Studies show the real reason an average of 68 percent of people leave a business is because of perceived indifference. This means, 7 out of 10 clients will leave your agency because they think you don’t care. We know this is not true so we must show our clients we really do care. This workshop focuses on building genuine rapport, maintaining a positive attitude, listening with attention and empathy and techniques for resolving client conflicts productively.

Workshop Details

Length: 1 Hour